Terms and Conditions
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Build Fee & Quotation
All custom PC builds are subject to a tiered build fee, starting from $174.99 AUD, which covers system design, assembly, testing, and quality assurance. Final pricing depends on build complexity and selected components (e.g., water-cooling, servers). This fee is non-refundable once the build process has commenced.
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Order Confirmation & Payment
Orders require either full payment before assembly begins, or a deposit as agreed. Once payment is received, a build slot is secured and component procurement begins. Orders may not be modified after the build process has started.
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Estimated Turnaround Time
Standard turnaround time is 5–7 business days from order confirmation, subject to component availability. Customers will be notified of delays due to supplier stock or shipping issues.
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Shipping & Delivery
Please see our Shipping Policy.
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Warranty & Support
- 2-Year Hardware Warranty — covers manufacturer defects or component failure under normal use.
- Lifetime Labour Support — troubleshooting, software resets, and diagnostics (replacement parts not included).
Saiko PC may repair or replace faulty components with equivalent parts of equal or greater performance, subject to availability.
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Cancellations & Refunds
- Cancellations are only accepted prior to the build process beginning.
- A cancellation fee may apply if parts have already been ordered.
- Once assembly has started, the order is non-refundable.
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Responsibility & Usage
Customers are responsible for proper use and care (e.g., clean environments, surge protection). Saiko PC is not liable for damage caused by overclocking, software modification, tampering, or third-party repairs.
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Agreement
By placing a custom PC order with Saiko PC, you agree to these terms and conditions. Terms may be updated at any time and will appear under our site Policies.
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Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Saiko PC.
- Cookies are small files placed on Your device by a website, containing details of Your browsing history among other uses.
- Country refers to: New South Wales, Australia.
- Device means any device that can access the Service such as a computer, cellphone or tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company.
- Usage Data refers to data collected automatically (for example, the duration of a page visit).
- Website refers to Saiko PC, accessible from https://www.saikopc.com.au
- You means the individual using the Service, or the company or other legal entity on whose behalf such individual is using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including:
- Email address
- First and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Payment Information
Payments are processed by Stripe. If you choose to save your card, details are encrypted and stored on Stripe’s servers—never on our website. See Stripe’s Privacy Policy.
Usage Data
Usage Data is collected automatically and may include IP address, browser type/version, pages visited, timestamps, time spent, device identifiers, and diagnostics. When using a mobile device, We may collect device type, unique ID, mobile OS, browser type, and similar data.
Tracking Technologies and Cookies
We use Cookies and similar technologies (beacons, tags, scripts) to improve and analyze our Service.
- Cookies/Browser Cookies: You can set your browser to refuse Cookies; some features may not function without them.
- Web Beacons: Small files (e.g., pixel tags) used to count visits, verify system integrity, and collect statistics.
Cookies may be “Persistent” (remain after closing your browser) or “Session” (deleted upon closing). We use:
- Necessary/Essential Cookies (Session) — authenticate users and prevent fraud.
- Policy/Notice Acceptance Cookies (Persistent) — record cookie consent.
- Functionality Cookies (Persistent) — remember preferences such as login or language.
See our Cookies Policy for more details.
Use of Your Personal Data
- Provide & maintain the Service, including monitoring usage.
- Manage Your Account (registered user functionality).
- Perform contracts for purchases and services.
- Contact You (email, phone, SMS, push) for updates and security notices.
- Provide You with news, offers and related information unless you opt out.
- Manage requests you submit to Us.
- Business transfers (e.g., merger or sale) evaluations.
- Other purposes such as analytics, trends, campaign effectiveness, and experience improvements.
We may share information with Service Providers, in business transfers, with Affiliates and business partners, with other users in public areas, or with your consent.
Retention of Your Personal Data
We retain Personal Data only as long as necessary for the purposes in this Policy and to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period unless used to improve security/functionality or when legally required longer.
Transfer of Your Personal Data
Your data may be processed outside your jurisdiction. We take reasonable steps to ensure secure processing consistent with this Policy and applicable protections.
Delete Your Personal Data
You may request deletion of Personal Data we hold about you. You can often update or delete information via your account settings. We may retain certain information where we have a legal obligation or lawful basis.
Disclosure of Your Personal Data
Business Transactions
In a merger, acquisition or asset sale, Personal Data may be transferred; we will provide notice before it becomes subject to a different policy.
Law Enforcement
We may disclose Personal Data where required by law or valid public authority requests.
Other Legal Requirements
We may disclose Personal Data to comply with legal obligations; protect Company rights/property; prevent or investigate wrongdoing; protect users or the public; or protect against legal liability.
Security of Your Personal Data
We use commercially acceptable means to protect Personal Data, but no Internet or electronic storage method is 100% secure.
Children’s Privacy
Our Service does not address anyone under 13. If you believe a child has provided Personal Data, please contact us; we will remove such information if obtained without proper consent.
Links to Other Websites
We are not responsible for third-party sites. Review the Privacy Policy of every site you visit.
Changes to this Privacy Policy
We may update this Policy and will post the new version on this page. We may notify you by email and/or a prominent notice before changes become effective. The “Last updated” date will be adjusted accordingly.
Contact Us
- By email: [email protected]
- Via our website: https://saikopc.com.au/contact-us
Australian Users
This Policy complies with Australian privacy legislation. If you are in Australia, you may request access to, correction of, or deletion of your personal information (subject to lawful exceptions) using the contact details above.
Refunds and Returns Policy
At Saiko PC, we take pride in the quality and care behind each custom build. All orders are handled with precision, and all systems are fully tested before delivery. Because our PCs are made to order, please read the following policy regarding returns and refunds:
1. Custom Builds
Custom PC builds are tailored to individual customer requirements. As such, returns and refunds are not accepted once the build process has started. This includes orders where parts have been purchased or assembly has begun.
If you wish to cancel your order before the build process begins, please contact us immediately. Cancellation requests may be subject to a restocking or handling fee, depending on component procurement status.
2. Pre-Built Systems
For pre-built or ready-to-ship systems, we offer a 7-day return window from the date of delivery, provided the item is:
- Unused and in original condition
- Returned in its original packaging with all included accessories
A restocking fee of up to 15% may apply for non-faulty returns. Refunds are issued once the returned item is received and inspected.
3. Faulty or Damaged Products
If your product arrives faulty or is found to have a hardware defect within the warranty period:
- Contact us within 7 days of receiving the item
- We will assess the issue and, if necessary, arrange a repair, replacement, or refund
Customers must retain original packaging for safe return shipping. If packaging is unavailable, you may be responsible for securing appropriate protective shipping materials.
4. Services & Subscriptions
All services (repairs, upgrades) and digital subscriptions (e.g., SaikoCare) are non-refundable once delivered or activated, unless required by Australian Consumer Law.
5. Australian Consumer Law
This policy does not override your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if a product is faulty, not as described, or fails to meet acceptable quality.
If you have any questions, please contact us before submitting a return request.
Shipping Policy
At this time, Saiko PC does not offer shipping for any of our products or services.
We currently serve customers located in Sydney, Australia only. All sales, custom PC builds, and services are available for local customers through either in-person pickup or local delivery.
We understand that shipping is important to many customers, and we are working toward offering safe and secure shipping options in the future. Any changes or updates to our shipping availability will be reflected on this page.
If you have any questions about local pickup, delivery arrangements, or service eligibility, please contact us directly.