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Frequently Asked Questions

• How long does it take to build my custom PC?

  Our standard build time is 5 – 7 business days. This includes assembly, stress testing, and quality checks to ensure everything is working perfectly before delivery.

• Do your PCs come with a warranty?

  Yes. All pre-built and custom systems include a 2-year parts and labour warranty. Extended warranty options are also available.

  Please note that if you request second-hand or refurbished parts, the warranty on those specific components may differ. We recommend confirming warranty details with your technician before placing your order.

• Can I pick up my PC locally?

  Absolutely. You can choose local pick-up during checkout. We’ll notify you when your build is ready for collection.

• Do you ship Australia-wide?

  As of now, we primarily operate within the Sydney region. We may accept orders and deliver PCs outside our standard service area; however, depending on the distance, an additional fee may apply.

  As we continue to grow, we look forward to expanding our operations and offering shipping Australia-wide in the near future!

• Can you help me choose the right components?

  Of course! Use our Custom PC Build Form to tell us your needs and budget. Our team will contact you at no extra cost to recommend the best parts for your goals.

• Do you install Windows or other software?

  Yes. We can pre-install Windows (licensed or trial), essential drivers, and optional software upon request. Please include any required software in the ‘Notes’ field of the Custom PC form.

• How do I get support if something goes wrong?

  You can contact us any time via email, phone, or DM us on Instagram. We’ll help you troubleshoot remotely or arrange a service to come on-site if needed.